Refund Policy
14-Day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility Requirements
To be eligible for a return, your item must meet the following conditions:
- Item must be in the same condition that you received it
- Unworn or unused
- With tags (if applicable)
- In its original packaging
- You'll need the receipt or proof of purchase
How to Start a Return
Contact Us First
To start a return, you can contact us at [email protected]
Receive Return Instructions
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.
Important Notice
Items sent back to us without first requesting a return will not be accepted.
Have questions about your return?
Contact Us: [email protected]Damages and Issues
Immediate Inspection Required
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned:
❌ Cannot Return:
- • Perishable goods (food, flowers, plants)
- • Custom products (special orders, personalized items)
- • Personal care goods (beauty products)
- • Hazardous materials
- • Flammable liquids or gases
🚫 No Returns On:
- • Sale items
- • Gift cards
Please get in touch if you have questions or concerns about your specific item.
Exchanges
Exchange Process
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds Process
How Refunds Work
We will notify you once we've received and inspected your return
We'll let you know if the refund was approved or not
If approved, you'll be automatically refunded on your original payment method
Please remember it can take some time for your bank or credit card company to process and post the refund
Refunds are processed using the same payment method used for the original purchase
Questions About Our Refund Policy?
Our customer service team is here to help with any questions about refunds, returns, or exchanges.
[email protected]