How long is the warranty, and when does it start?

The warranty period is 12 months from the date of delivery. Keep your order confirmation and photos/video of any symptom to streamline support.

What documents do I need to start a claim?

Your order number, the SKU, photos of the issue (and a 24-hour follow-up photo for moisture), plus a short description of when it appeared and any troubleshooting tried.

Do VLAND lights have E-mark or DOT?

It depends on the SKU and target market. Many EU-focused products are E-marked; some SKUs aimed at other regions reference DOT/SAE. Always check the specific product page.

Are VLAND headlights good quality?

They’re engineered for OEM-plus fit and finish with automotive-grade quality practices, model-specific harnesses, and projector optics. Our warranty and support are your backstop if anything slips through.

Moisture appeared in my lamp — is that a defect?

Brief misting can be normal with temperature swings and should clear as the lamp warms. Persistent droplets/pooling that don’t dissipate indicate a sealing issue — document and contact support.

VLAND EU • Warranty & Quality

VLAND Warranty & Quality Assurance (EU)

Exactly how our 12-month warranty (from delivery) works, what’s covered, and how we build quality into every headlight and tail light — with clear, non-alarmist ECE context and practical claim steps.

VLAND EU support representative reviewing a headlight warranty claim — Fast, predictable outcomes: our team guides you through a clear claim process.

12 Months from Delivery

Coverage for manufacturing defects under normal use.

Automotive-Grade QA

IATF/ISO practices, functional testing, and fitment checks.

Clear ECE Context

E-mark where applicable; use as intended for tuning projects.

At a Glance — Your 12-Month Warranty (from delivery)

Coverage: manufacturing defects under normal use (e.g., premature LED/DRL failure, persistent moisture ingress, harness faults).
Remedy: repair or replacement; if not feasible in a reasonable timeframe, we’ll discuss alternatives.
Proof: keep your order number and photos/video of symptoms; they speed up diagnosis and resolution.
Product pages: markings, compatibility, and what’s included are shown for each SKU.

Tip: keep original packaging until you’ve tested fit, function, and beam aim.

What’s Covered vs. What Isn’t

Typically Covered

DRL strip stops working early in normal use.
Persistent droplets/pooling that don’t clear (properly installed).
Manufacturing fault in a harness connector.

Typically Not Covered

Impacts, cracked lenses, or cosmetic damage.
Modified wiring (cut/spliced harnesses, unsupported adapters).
Water ingress from improper sealing or vehicle flooding.
Evidence of incorrect installation (broken tabs, cross-threaded mounts).

How to File a Warranty Claim

Locate your order number and the exact product SKU.
Document the issue: photos of front/rear housings, connectors, and the symptom. For moisture, add a photo immediately and another after 24h. Short video helps for intermittent issues.
Contact support with a brief description: when it started, any dash messages/codes, and any steps tried.
Diagnosis by our team — if it’s a manufacturing defect, we confirm the remedy.
Resolution: repair/replacement arranged; we coordinate labels and timing to minimise downtime.

Warranty claim steps checklist — VLAND EU — A simple checklist keeps your claim moving quickly.

What “Quality Assurance” Means at VLAND

Automotive-Grade Manufacturing

Production guided by IATF/ISO practices; material checks, in-process inspections, end-of-line tests, and thermal/humidity stress on representative units.

Product-Level Markings

Many EU-focused units carry ECE/E-mark type-approval (circled “E” with a number). Some SKUs for other regions reference DOT/SAE. Always check the specific product page.

Certificates & Registrations

These documents reflect the quality systems and design protections behind VLAND products. Availability and markings vary by SKU — see each product page for specifics.

IATF 16949 automotive quality management certificate — IATF 16949 — Automotive QMS

ISO 9001 quality management certification — ISO 9001 — Quality Management

DOT compliance certificate for lighting products — DOT — U.S. Compliance

ECE E-Mark type approval certificate — ECE — E-Mark Type Approval

CCC (China Compulsory Certification) for lighting — CCC — China Compulsory Cert.

United States design patent registration — USA — Design Patent

European Union intellectual property registration — EU — Intellectual Property

Australian designs register certificate — Australia — Designs Register

Moisture, Condensation & LEDs — What’s Normal?

Condensation

Light misting can appear with temperature swings and should clear as the lamp warms.

Ingress

Persistent droplets/pooling that don’t dissipate point to a sealing issue — document and contact support.

Comparison: light misting vs persistent moisture inside a lamp — Brief misting vs. persistent moisture — know the difference before you file.

Installation & Care Tips (Protect Your Warranty)

Disconnect the battery before installing; avoid forcing connectors.
Seat and torque mounts evenly to prevent stress on housings.
Aim correctly against a flat surface per your vehicle’s spec.
Avoid high-pressure jets directly at seals and vents.
Don’t cut or splice unless an official instruction specifies it — ask support if in doubt.

Projector beam cutoff aiming on a wall during setup — Correct aim improves visibility and driver courtesy, and helps with inspections.

ECE / E-mark — Helpful Context

An E-mark indicates a lamp has been type-approved to a UNECE regulation. Many EU-focused VLAND units carry this marking (see product pages and, where applicable, included certificates). If a product doesn’t list E-marking, simply use it as intended and for tuning projects in line with local expectations.

Close-up of an E-mark symbol on a headlamp housing — Look for the circled “E” with a number — check the product page for details.

Need help or ready to start a claim?

Have your order number and photos ready. We’ll guide you through the quickest solution. Unsure about markings or compatibility for your build? Ask before you buy.

Warranty Policy Contact Support

VLAND Warranty & Quality Assurance